WhatsApp booking bot for limo, taxi and chauffeur operators.

Why WhatsApp beats a booking form for repeat riders

Most small operators lose bookings in the gap between interest and confirmation. A web form asks for an email address and a card before the passenger even knows the price. A phone call needs a human awake. WhatsApp sits in the middle: it is instant, it is asynchronous, and the thread keeps the whole history of that customer's rides in one place.

• Zero friction — no download, no account, no password reset.
• Read receipts and delivery status, so you know the passenger saw the driver details.
• Photos work: passengers send a screenshot of the flight or the venue address.
• The same thread carries confirmation, driver-on-the-way and receipt.

What the bot actually does

1. Captures a complete booking

Pickup and drop-off, date and time, passengers, luggage, vehicle class, child seats, flight number, meet-and-greet or curbside, and any special instruction. Anything missing is asked for — the bot will not create a half-finished job.

2. Quotes from your own rate card

Distance bands or zone-to-zone pricing, hourly charters, airport surcharges, night rates, waiting time and tolls. The passenger gets one clear number and the same number appears on the dispatch card, so nobody argues about the fare later.

3. Confirms and takes payment

The bot sends a summary for a yes/no confirmation, then a secure Stripe payment or pay-later link depending on the rules you set for retail and account customers.

4. Hands off to dispatch and the driver

The confirmed job lands on the dispatch board with source marked as WhatsApp. Assign a chauffeur and the driver app takes over; the passenger gets driver name, vehicle and live ETA in the same chat thread.

5. Keeps the conversation alive after the ride

Receipt, review request and a one-tap "book my usual return" for regulars and corporate travellers.

WhatsApp bot vs phone vs web form

Built for airport and hotel work

• Flight number linked to live flight status; delayed flights move the pickup time.
• Terminal and pickup-type prompts so drivers stop guessing.
• Hotel concierge desks can send a booking in ten seconds between check-ins.
• Corporate travellers can book against a PO number or cost centre.

Security, consent and compliance

The bot runs on the official WhatsApp Business Platform with your verified business display name. Messages are opt-in, every template is approved before use, and passengers can stop messages with one word. Booking data stays in your Limozoft account and exports cleanly on request — see security and data ownership.

Where it fits with the rest of the platform

• Dispatch console — every WhatsApp job appears on the same board as phone and web bookings.
• Booking widget — same rate card, for passengers who prefer your website.
• Driver app — status updates flow back into the chat thread.
• Airport transfer software — flight tracking and delay handling.