Solution · Voice assistant · US beta
Ava, the voice assistant that books the ride
Short answer: Ava answers your phone in your business name, asks the caller for the pickup and drop-off address, quotes the fare from your own rate card, takes the card payment on the keypad, and confirms the booking. The reservation lands on your dispatch board while the caller is still hanging up.
See a call, from the first hello to a confirmed booking
From the first question to the confirmation
- Ava answers on your existing business line, or a new one we provision, greeting the caller with your business name and a tone that suits the hour.
- She works out what the caller wants: a new booking, a question about an existing reservation, a corporate account enquiry, or a request for a person, which transfers straight away.
- She asks for the pickup address, then the drop-off address, followed by the date and time, passenger count, vehicle class, a flight number for airport trips, and any special requests.
- She quotes the fare from your Limozoft rate structure. The price is computed, never invented.
- She takes payment. The caller enters the card on the keypad, so Ava never hears or stores the number.
- The booking is confirmed. The reservation appears on the dispatch board within seconds, tagged as AI-booked with the call transcript attached.
- The caller gets a text with the reservation number and the driver-assignment ETA.
What Ava does on every call
| Stage | What Ava asks or does | What you get |
|---|---|---|
| Greeting | Answers in your business name | No missed calls after hours |
| Pickup address | Asks where the caller is being collected | Pickup location on the job |
| Drop-off address | Asks where they are going | Drop-off location on the job |
| Trip details | Date and time, passengers, vehicle class, flight number, special requests | A complete booking, not a half-filled note |
| Quote | Prices from your rate structure | A fare that matches your dispatch card |
| Payment | Card entry on the phone keypad | Payment captured without the card number being heard or stored |
| Confirmation | Confirms the booking and texts the caller | A reservation on the dispatch board with the transcript attached |
The features of Ava
Answers the way you would
- Greets in your business name, with a tone that suits the hour.
- Choose a voice from a shortlist: US, UK, Australian English, and French.
- Choose when she answers: all hours, after hours only, or custom windows.
Collects a complete booking
- Asks for the pickup and drop-off addresses.
- Captures date and time, passenger count, vehicle class and special requests.
- Asks for a flight number on airport trips.
Quotes and takes payment
- Prices from your own rate structure: hourly, transfer, point-to-point, airport minimums and surcharges.
- Set a maximum quote she can give before a person reviews the booking.
- Takes card payment on the keypad. Ava never hears or stores the card number.
Hands off cleanly
- The reservation lands on the dispatch board with the full call transcript.
- The caller receives a confirmation text with the reservation number and the driver ETA.
Always has a way out
- Transfers to a live number you specify, on request or on trigger words such as weddings and VIP.
- Takes a callback request with the call summarised.
- Offers to text the caller a booking link.
Under your control
- Recording and transcript retention of 7, 30 or 90 days, or export to your own storage.
- Setup takes about ten minutes: voice, hours, transfer rules and payment capture.
Where Ava fits
Ava is built for limo and chauffeur operators whose calls go unanswered when the office is closed or every dispatcher is busy. She works with your existing rate structure and dispatch board, so there is no second system to keep in step. For the full configuration options and pricing terms, see the AI booking agent page.
Sign up for Ava
Tell us about your fleet and your current phone setup. We bring new beta operators on every two weeks.
Sign up for Ava →Ava Voice Assistant: FAQ
What is the Ava Voice Assistant?+
Ava is Limozoft's voice assistant for your phone line. She answers calls in your business name, asks for the pickup and drop-off addresses, quotes the fare from your own rate structure, takes the card payment, and confirms the booking, which lands on your dispatch board.
Does Ava actually create the booking, or just take a message?+
She creates the booking. Once the caller has given pickup, drop-off, date and time, passengers and vehicle preference, Ava quotes the fare, takes payment, and the reservation appears on the dispatch board tagged as AI-booked, with the call transcript attached.
How does Ava price a ride?+
From your existing Limozoft rate structure: hourly, transfer, point-to-point, airport minimums and surcharges. She never invents a price. If she cannot compute one, she hands the call to a person or takes a callback request.
Is it safe to take card details over the phone?+
Callers enter the card on their phone keypad, which is captured through Stripe or Authorize.net. Ava never hears or stores the card number.
What if a caller needs a person?+
You choose the escape hatches: transfer to a live number you specify, take a callback request with the call summarised, or offer to text the caller a booking link.
When is Ava available?+
Ava is in private beta with US operators now. UK and Australia are planned for Q4 2026 and French-language support for Q1 2027. Sign up to join the waitlist.